Privacy Policy

Effective as of August 1st 2025

Trilion Quality Systems ("Trilion", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information—whether through our website, contact forms, SMS, or marketing tools such as HubSpot.

1. Information We Collect

We collect the following types of information:

a. Personal Information

  • Name

  • Email address

  • Phone number

  • Company or organization

  • Job title

  • Form submissions and inquiries

b. Device and Usage Information

  • IP address

  • Browser and device details

  • Referral source

  • Pages viewed and time on site

  • Email open and link click data (via HubSpot)

c. Communication Data

  • Email correspondence

  • Live chat messages

  • SMS (see Section 6 below)

  • Meeting bookings and call logs

2. How We Collect Information

We collect information in the following ways:

  • Directly from you when you complete forms or interact with our team

  • Automatically through cookies, tracking pixels, and third-party tools

  • Via our CRM and marketing automation platform (HubSpot), which tracks user activity and stores interactions in our system

3. How We Use Information

We use your information to:

  • Provide support and respond to inquiries

  • Deliver services and product updates

  • Schedule meetings and demos

  • Send relevant marketing and transactional messages

  • Improve our website and communications

  • Track engagement across emails, forms, and our site (via HubSpot)

4. Sharing of Information

We do not sell your personal information. We may share data with:

  • Trusted service providers who operate on our behalf (e.g., HubSpot, analytics platforms, SMS tools)

  • Legal authorities when required by law

  • Internal teams to respond to your requests or support your account

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Operate essential website features

  • Analyze behavior and improve our site

  • Track user activity through HubSpot for email opens, page visits, and form interactions

  • Remember preferences and tailor content

You can opt out by adjusting browser settings or rejecting cookies in our banner.

6. SMS Communications

When you provide your phone number to Trilion, you may receive SMS messages related to:

  • Scheduling and appointment confirmations

  • Customer support

  • Sales follow-ups or service reminders

By opting in, you agree to:

  • Receive messages from Trilion for 1-to-1 communications

  • Message frequency may vary

  • Message and data rates may apply

  • Reply STOP at any time to unsubscribe

  • Reply HELP for support

We do not use SMS for unsolicited marketing and do not share SMS data with third parties for advertising.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access or correct personal data

  • Request deletion

  • Withdraw consent

  • Object to certain processing

To make a request, contact info@trilion.com.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described or as legally required.

9. Data Security

We use reasonable safeguards—technical and organizational—to protect your data from unauthorized access, misuse, or disclosure.

10. Third-Party Services

We use HubSpot for marketing, CRM, and automation. HubSpot may store and process data on our behalf, including your activity on our website and engagement with our communications.

For more, see HubSpot’s Privacy Policy.

We may also use services like Google Analytics to understand usage trends.

11. Updates to This Policy

We may revise this Privacy Policy periodically. Any updates will be posted on this page with the revised effective date.

12. Contact Us

Trilion Quality Systems
651 Park Avenue
King of Prussia, PA, 19406, USA
Email: info@trilion.com
Phone: +1 (215) 710-3000