TRILION CARE PACKAGES

Best-in-class flexible warranty, after-sales, and technical support plans

Because we believe your commitment to using our system deserves to be matched by our very own commitment for guaranteed quality and performance

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A trilion application engineer training a new application engineer or ARAMIS and ARGUS software

How do our Care Packages work?

We decided to design our after-sales program with 3 core segments at its foundation: assist, nurture, and maintain. Within that framework, we developed 3 tiers that offer the maximum value based on your team size, system usage, and overall needs for each segment: Gold, Silver, and Bronze.

Assist

○ Remote technical support (phone, email, and SMS)
Knowledge base & user forums
○ Remote assistance with
   TeamViewer

Man being trained on how to use ARGUS Optical Forming Analysis system

Nurture

○ Online resources, forums, and e-Learning portals
Trilion Academy continuous education program (a combined 5+ weeks of training every year)

Woman being trained on how to us ARAMIS optical strain system

Maintain

○ Software updates
Extended hardware warranty
Hardware upgrade program
Loaner equipment and fast shipping

Technician getting support on his ARGUS optical forming system

Trilion Academy

Our trainings are offered to upcoming and current users of our technology portfolio to continuously advance skills and knowledge of features, uses, and applications. Everyone is welcome and there is no charge for members of Trilion Gold Support & Silver Support (limited)! For those without Trilion Support, you can always renew your coverage or purchase day passes for these important and informative classes.

Our customers use their access to the Trilion Academy to onboard new team members, maintain skill levels, develop new expertise and applications, expand their testing envelope, stay informed of new features, and network with a community of 3D testing experts from all corners of North America.

 

Every year...

~0

Days of training included

+0

New courses

0

Locations nationwide

 

Care Package Benefits!

List of Benefits for Trilion Gold, Silver and Bronze Care Packages